Lions Center for the Blind

EXPANDING HORIZONS * ENRICHING LIVES * EMPOWERING THE BLIND

The Lions Center for the Blind is a rehabilitation facility dedicated to serving the blind and visually impaired communities of San Francisco's East Bay. The Center provides fully certified programs to people of all ages, and offers resource advice and support to families, friends, and professional service-providers.

We value our team

If you are looking for employment in a professional non-profit environment, which combines a deep sense of purpose and inspirational people, consider The Lions Center for the Blind. We strive to enable our staff to find a meaningful career path with a team that values its members and understands the work/life balance.

The Lions Center for the Blind is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of disability, gender, age, race, ethnicity, religion, or sexual orientation in accordance with existing state and federal laws.

Current Positions

Quality Assurance Analyst

CLASSIFICATION: FULL-TIME, Non-Exempt

Position Summary
Under the direct supervision of the Executive Director, the Quality Assurance Analyst will lead the quality assurance and accreditation/certification process for the Center. The Quality Assurance Analyst will work closely with staff to fulfill grant and program requirements for all Clients. Shall be responsible for the maintenance of client files, assist with client relations, track client data and assist with all Center activities for clients. The Quality Assurance Analyst will manage risk management issues by identifying, measuring and making decisions on operational risks for the Center. S/he will direct the development or implementation of compliance-related policies and procedures throughout the organization. Duties also include the billing/invoicing for Center programs, compiling of statistical information and running of monthly reports. Employee must participate in all programs as required.

MAJOR FUNCTIONAL AREAS AND DESCRIPTION OF DUTIES

Risk and Compliance Management

Identify and analyze areas of potential risk to the earning capacity or success of the Center
Produce reports or presentations that outline findings and explain risk positions
Plan and contribute to development risk management systems
Design and implement best practices to ensure that all programs meet compliance requirements
Verify that all regulatory policies and procedures are documented, implemented and communicated
Develops and designs custom reports, forms and surveys through the Center’s Online Data Management System (ODM)

Client Case Management

Establishes internal control for complete and accurate recording of client information
Responsible for the creation and tracking of client files including demographics, participation, and progress
Accurately and consistently, in a timely manner, enters all client data into the ODM
Responsible for quality assurance and auditing of client data and files
Reviews and enters new client referrals and authorizations into ODM
Responsible for the development and oversight of the Title VII-OIB Program
Completes all consumer intakes for the Title VII-OIB Program
Receive and return calls from new and current Title VII clients
Continually strive to ensure the confidentiality, maintenance and security of client files and demonstrate compliance with Center policies and procedures

Billing and Statistics

Compiles statistical reports for Rehabilitation Services to State Government, Center Board of Directors, Grants Manager and Executive Director
Performs monthly collections from State Government and private pay clients for services rendered
Responsible for accurately preparing and generating monthly billing/invoicing of Center programs in QuickBooks
Runs monthly mileage/expense, instructor hours, client absences and closure form reports

General Duties

Performs other duties as requested by the Director of Rehabilitation Services
Fulfills duties related to Health & Safety Program as member of the Health & Safety Committee
Manages the inventory and distribution of adaptive and low-vision aids
Attends staff meetings and training sessions
Maintains a safe work environment
Serves as back up for reception when necessary

QUALIFICATIONS, ABILITIES, and PHYSICAL REQUIREMENTS

EDUCATION / CERTIFICATIONS

Associate’s degree or two years undergraduate (minimum 64 units). Bachelor’s degree preferred
Ability to analyze and synthesize statistical information
High level of critical thinking and attention to detail required
Experience with relational database design and familiarity with data management systems
Must have excellent communication, problem solving and people/project leadership skills
Computer proficiency and knowledge of QuickBooks a must
Excellent verbal and written communication and interpersonal skills required

EXPERIENCE

Must have previous demonstrated experience in implementing quality assurance policies or programs
Experience reporting to Government and outside agencies required
Experience working with Clients/Consumers with vision impairments and/or multiple disabilities
Experience working with a non-profit organization preferred

PHYSICAL REQUIREMENTS

Ability to lift 30 lbs. Overhead lift up to 20 lbs
Sit up to 8 hours a day
Stand up to 5 hours a day
Must be able to reach over own head and stoop to retrieve items from ground level

Special Notations or Conditions of Employment

Finger printing, criminal and job related background check required
Current certification is required for First AID and CPR
This position may require occasional travel between Center and remote service delivery locations. Valid driver’s license or access to reliable source of transportation required. Proof of auto insurance with minimum coverage of 100,000/300,000 may be requested.

How to Apply:
Please send your resume with cover letter via e-mail to Christina Easiley at administration@lbcenter.org with "Quality Assurance Analyst" as the subject.

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